Returns and Exchanges
At Merino Tech, we stand behind the quality of our premium merino wool apparel and offer a 30-day hassle-free return policy for all unworn items in their original packaging. If you are not completely satisfied with your purchase, we are here to ensure your shopping experience remains seamless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unwashed and unworn garments back into their original packaging, ensuring all product tags remain securely attached.
Print and Ship
Download your prepaid shipping label, affix it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing